SegMate Help Center

Getting Started With SegMate - Pt. 2

Article1 min readUpdated Feb 24, 2025View source ↗
Your next step to getting started with SegMate is to set up your Welcome Message & Persistent Menu. Please watch the video below. UPDATE (7-16-19) As of July 16th, 2019 you can no longer include "child" or "nested" menu items in your Persistent Menu. Facebook has removed this ability. You are still allowed up to 3 main navigation items in your menu. UPDATE 8-26-21 The Welcome Message is now located in the "Default Messaging" section. Step 1: Go to Default Messaging Step 2: Select Welcome Message Step 3. Enter Greeting Message Step 4: Turn on the toggle Step 5: Select Chat Engage Bot Step 6: Click Save Here is the flowchart of how to do the Persistent Menu. Step 1: Go to Default Messaging Step 2: Click Persistent Menu Step 3: Click Add Parent Menu Item and enter a Menu Title Step 4: Choose Button Action. You have 2 types: Select Chat Engage Bot Open URL Step 5: Turn on the Active Menu. Step 6: Click Send Menu to Facebook. Note: You are allowed 3 Parent menu items. You must set up your Welcome Message first before sending your menu to Facebook.
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