Chat Engage - Building a Bot | SegMate Help Center Help Center

Step 1: To access this, simply go to Chat Engage then click Create a Bot, enter a bot name, and group. Then select your Message Type and click Start. Note: Group is optional. Step 2: Create a Message and Button then choose an action for your button. You can also insert elements such as: Text - A maximum character count of 500 characters is allowed. - Image, Card, Gallery - You can add an image to your message. A total of 10 slides are permitted in a Gallery Element. - Video - The maximum size of video you can upload is 25MB . Files - You can add downloadable files to your Bots. The accepted file types are: . pdf, .ppt, .pptx, .pptm, .doc, .docx, .docm, .zip Audio - You can upload any . mp3 or .wav audio file. User Input - You can gather more information about your subscribers with the " User Input " block. Such as phone numbers, emails, addresses, etc . Note: First, you need to set that up on Custom Field under the settings. Delay Typing - This element is designed to make your subscribers feel they are talking with a human. Note: Buttons are used to send responses while Quick Replies are buttons that provide users conversational engagement with your bot. Step 3: Edit your Button Title. When choosing an Action for your button, you can perform the following: Send Message - You can send the user to another flow of messages. Open Website - It allows you to enter your URL. Users will be redirected to your website. Call Number - When a user clicks this they will dial your business number. Perform Actions - It will create an action block where users can unsubscribe. Launch New Bot - You can launch a new bot from your Chat Bots list. Update 7-17-19 Gallery Element You are now only allowed 10 slides in a Gallery Element. It used to be 11 but has now been changed to 10. Update 04-03-20 Text Element The maximum character count allowed is only 600 for your Text Element. It used to be 2000 if your Text Element does NOT have a button present. If a Button is present, you are allowed 640 characters. But has now been changed to 600.

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